phwen Privacy Policy – How Your Personal Data Is Collected, Used, and Protected

When you register an account with phwen, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information generated through your use of the platform, such as login timestamps, device type, browser information, IP address, and betting or gaming activity history. During the identity verification process required under Philippine regulations, we may request a copy of a government-issued ID and a selfie or proof-of-address document to confirm your identity. If you contact our support team, we retain records of those communications to help resolve any follow-up issues efficiently. We do not collect sensitive personal information beyond what is strictly necessary for account registration, verification, and the safe operation of your account. All data collection is carried out in accordance with the Philippine Data Privacy Act of 2012 and its implementing rules. You are always informed at the point of collection what data is being gathered and for what purpose.

The personal data we collect is used primarily to create and manage your phwen account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the sports betting, slots, and live entertainment services you signed up for. We also use your information to send you account-related notifications such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of entirely. Where you have given consent, we may send you promotional messages about new games, upcoming sports events, or special offers available on the platform; you can withdraw this consent at any time through your account settings. Your data is used to detect and prevent fraud, money laundering, and other prohibited activities, which protects both you and the wider phwen community. We analyse aggregated, anonymised usage data to improve platform performance, fix technical issues, and develop new features that better serve Filipino players. We do not use your personal data to make fully automated decisions that produce significant legal effects without human oversight. Any profiling carried out for responsible gaming purposes is done to protect your wellbeing, not to restrict your access unfairly.

phwen does not sell, rent, or trade your personal information to third parties for their own marketing purposes — full stop. We share your data only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal information to regulatory authorities, law enforcement agencies, or anti-money-laundering bodies in the Philippines when presented with a valid legal request. If phwen undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but you will be notified in advance and your rights under this Privacy Policy will continue to apply. All third-party partners we work with are assessed for their data security practices before any data sharing arrangement is established. We maintain detailed records of all data sharing activities and review these arrangements regularly to ensure ongoing compliance. Your data is never shared with other players or made publicly visible on the platform.

Your personal data is stored on secure servers protected by industry-standard encryption, access controls, and regular security audits to guard against unauthorised access, disclosure, or loss. We retain your account data for as long as your account remains active and for a period thereafter as required by Philippine law, anti-money-laundering regulations, and our internal compliance obligations. When data is no longer needed and retention obligations have been met, it is securely deleted or anonymised so that it can no longer be linked back to you. We use HTTPS encryption across the entire phwen platform to protect data in transit between your device and our servers, which is especially important when you are playing on mobile. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant Philippine authorities within the timeframes required by law. You are encouraged to use a strong, unique password for your phwen account and to enable any additional security features available, such as two-factor authentication where offered. If you suspect any unauthorised access to your account, please contact us immediately using the details provided in the footer of this page.

As a registered member of phwen and a data subject under the Philippine Data Privacy Act, you have the right to access the personal information we hold about you and to request a copy of it in a commonly used format. You have the right to request corrections to any inaccurate or incomplete data we hold, and we will action such requests promptly after verifying your identity. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. You have the right to object to certain types of processing, including direct marketing communications, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us using the support details available on this site, and we will respond within the timeframes required by applicable law. We are committed to making the exercise of your rights as straightforward as possible for all Filipino members.

phwen uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions on your mobile or desktop browser. We also use analytics cookies to understand how members navigate the site, which pages are most visited, and where technical issues may be occurring — this data is aggregated and does not identify you personally. You can control cookie settings through your browser preferences; however, disabling certain essential cookies may affect the functionality of your account and the platform. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. Any cookies set by phwen expire within a reasonable timeframe and are not used to build profiles for sale to third parties. A full list of the cookies we use and their purposes is available on request. By continuing to use the phwen platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

phwen may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered members through their account dashboard or by email. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. If you have questions about any aspect of this Privacy Policy or wish to exercise your data rights, please reach out to us using the contact details in the footer below. For questions about responsible gaming and how your data is used in that context, visit our Responsible Gaming page. For a full overview of your rights and obligations as a member, please also review our Terms and Conditions.